- The PNR number must be entered in order to perform any transaction related to the appointment.
- Please note that the appointment can be canceled up to 72 hours before the scheduled time.
- Please be aware that if you choose to cancel your appointment, you will be able to do so directly through our online platform. However, please note that the service fee you paid as part of your prepayment is non-refundable under any circumstances if you cancel less than 72 hours in advance.
- By proceeding with the cancellation, you acknowledge that the service fee will not be reimbursed.
Things to pay attention at the family appointments:
• Cancellations must be made individually for all family members.
• The processes can only be carried out using the passport number and the date of birth and the corresponding PNR number.
